Krakow to Auschwitz tour

Filipe

Jun 2025Verified booking

5/5

Visiting Auschwitz-Birkenau is a deeply moving and sobering experience. It’s not a “beautiful” place in the conventional sense—nor should it be. It is a place that confronts us with the darkest chapters of human history, and reminds us of the unimaginable suffering endured by millions. Our tour was exceptionally well guided by Magdalena m. Her knowledge, sensitivity, and respectful tone were outstanding throughout the visit. She managed to convey historical facts with clarity while also capturing the emotional weight and human stories behind them. Magdalena struck the perfect balance between education and empathy—never overstepping the line into dramatization, but also never letting the gravity of the place fade. This is not a tour you “enjoy” in the traditional sense. It is a tour you carry with you. Thanks to Magdalena, we left not only informed, but emotionally connected to what we had witnessed. Her guidance made all the difference.

Katrina

May 2025Verified booking

5/5

I loved that we were picked up and dropped off at our hotel- the drive was nice and the van was comfy- it was an enjoyable moving experience- our tour guide was very good and he shared a lot of information- glad we booked it

Giroguy

May 2025Verified booking

4/5

The only downside was that the explanations were a little too quick, and we had the feeling that our visit had been a little rushed, which was a pity... However, we have no regrets about having taken this tour, a place to visit at least once in your life to remember the atrocities that took place there!

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ADRIÁN

May 2025Verified booking

4/5

The arrangements they made because our visit had to be postponed to the next day due to the "march of the living" that took place on April 24. Special thanks to our guide, Miss Susan, excellent character, very good disposition, attentive and very clear in her indications.

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Ashley

May 2025Verified booking

5/5

Very informative tour, the whole experience was brilliant. Hotel pick up and drop off, key information sent through the day before the tour. Very friendly driver, highly recommend!

pincini

May 2025Verified booking

5/5

Excellent organization down to the last detail, very nice driver. At Auschwitz audio-guided tour, then shuttle transfer to Birkenau. All very touching--recommended

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Tia

May 2025Verified booking

5/5

Everything! The tour guide was amazing she shown and told us so so much! Such a sad heart breaking experience but such an eye opener

Patrick

May 2025Verified booking

4/5

Every perdon should visit Auschwitz at least once in their lives. This was my 4th. While you could never say it was enjoyable, it is an amazing experience. I thought mybprevious experiences were better, I felt my latest trip was very stream lined. Previous visits were more rugged and got a better experience of the camps. Having said that, I understand why it has changed, because of the large numbers of visitors. But I still preferred my previous visits. I would still recommend that people visit these 2 camps.

Andrea

Apr 2025Verified booking

4/5

The organization was very good. The German-speaking guide was really great. What wasn't good at all was the lunch package that we booked afterwards!!!

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Giuseppe

Apr 2025Verified booking

4/5

Punctuality of information and service, preparation and storytelling skills of the guide. Bus transfer made in total safety.

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Robert

Apr 2025Verified booking

4/5

It was insightful. No problem with bus or driver. Surely the guide speaks better english, than if speak Polish, except she kept confusing me every time she said pre-ZONErs. I couldn't figure out who this group of people were until I was farther away and barely heard her. Much to my surprise, she was actually saying PRIZoners.

MATHIE

Apr 2025Verified booking

5/5

A superb excursion, a very nice driver, a top guide, and a great group of French people. If you want to visit Auschwitz Birkenau, I highly recommend taking the tour here. We would have liked even more time on site. Thanks for everything, the price is very reasonable for what's on offer.

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Angelina

Apr 2025Verified booking

5/5

The bus driver was extremely friendly, helpful and funny. The bus arrived at the pick-up point on time and was clean. The woman who guided us through Auschwitz I and Auschwitz-Birkenau was very knowledgeable and provided a lot of background information. She answered all our questions patiently and sensitively. All in all, a very moving and important experience!

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Olivier

Apr 2025Verified booking

5/5

Outstanding service and guide. Our guide was very good in explaining what (unfortunately) happened in these two places.

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Guillermo

May 2025Verified booking

5/5

Excellent. Unparalleled experience.

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Paul

May 2025Verified booking

4/5

Punctual pick up and tour times. Informative guide. A little rushed would have liked more time to absorb the moment.

Luca

May 2025Verified booking

5/5

Timely and organized service. The guide was very knowledgeable and inspiring in the visit.

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Reitzer

Apr 2025Verified booking

4/5

The information provided, the transfer to the site,

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Ricarda

Apr 2025Verified booking

5/5

Very well organized! Quick answers to questions. Very great tour!

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Nicola

Jun 2025Verified booking

5/5

Everything went smoothly. Our guide on the coach was lovely and very informative. I emailed Headout with a query and received a reply promptly. Would definitely use this company again

Carole

Jun 2025Verified booking

5/5

Very nice experience. Confirmation of the RV point the day before. The driver was on time and very nice. Our French guide Kinga was very interesting. The organization was really perfect. We were picked up in Krakow and returned to our starting point. A lot of emotions during these visits. A heavy atmosphere in some places. Photos, documents, material recovered... it's all very absorbing. I'd like to thank our driver and guide for their support and for this wonderful day... despite the sites.

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Julie

Jun 2025Verified booking

3/5

The tour was amazing and very educational. Our tour guide, Martin, was brilliant and couldn't do enough for us. Changing the pick up time to 4:30 am was ridiculous especially as we didn't get our tour until 10:00 am when the admission was actually free and we only payed for the English guide ( who also was excellent). Due to the pick up time change to 4:30 am we had to get a taxi as the pick up was a 30 minute walk from our accommodation.

ERNESTO

Jun 2025Verified booking

5/5

The guide was great, he was very clear about everything, and the whole visit was very efficient (even though there were a lot of people, we didn't notice it at any time).

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CLEONICE

Jun 2025Verified booking

5/5

Great trip and great service. The only flaw was that it was a very rushed tour due to so many groups (not the guide's fault). Great!

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gavin

Jun 2025Verified booking

5/5

Loved the experience. Very sobering. It was made all the better by the the driver and guide who were wonderful and did a great job

Elodie

Jun 2025Verified booking

5/5

The guide was kind to us, full of energy and very considerate, giving us several clear instructions before leaving us with the guides or on our own. Right from the start, we were given stickers to stick on our clothes to help us find our way around. The guides at Auschwitz-Birkenau and Wieliczka were friendly, experienced and answered all our questions.

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Eva

Jun 2025Verified booking

4/5

The best part was the guided tour in Wieliczka, the guide was really good and spoke English well. Also our driver for the day, Michal, was very nice and helpful the whole day.

Dupuis

May 2025Verified booking

5/5

Despite a last-minute schedule change (departure delayed by 1 hour and morning and afternoon tours reversed), organization was excellent and the day ran smoothly. Communication via a Whatsapp loop and the timing of breaks (important in an 11-hour day!) contributed to this. We had ordered lunch boxes the day before, which were delivered to us as we boarded the coach in the morning. The coach was also very clean and comfortable. Our guide literally lived his comments and explanations, which made the visits very moving in these places with a heavy past. Frankly, we recommend it. Bravo

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Mladin

May 2025Verified booking

5/5

The organization was good despite the change of pick-up times at the meeting point! Daniel made a great effort to keep us together 😊

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Priscila

Apr 2025Verified booking

3/5

I really enjoyed the excursion, they were punctual and gave advance notice of the change of schedule, via WhatsApp and email. We were able to visit two places on the same day, which was fantastic! Things to improve: we couldn't understand the guide very well, his English wasn't clear. There was no time for lunch, we had 10-minute breaks which we had to manage: between going to the toilet and/or having a snack. On the way back they dropped us off at the agreed place, but suggested several times that we could get off at a previous stop and walk back, it was raining, so we chose not to accept the suggestion. Overall, we were happy with our choice, there were no major problems, only aspects to improve. The tour was great.

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MARIA

Apr 2025Verified booking

4/5

The visit of such an important historical place is worth it and the salt mine is spectacular and I recommend it 100%. The departure at 5:20am with no option to have breakfast on the way was a bad experience. The entrance to Auswitchz was very messy with only two people at the entrance. They should improve for the amount of visitors.

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ANDRE

Jun 2025Verified booking

5/5

Extremely punctual and organized it was an incredible experience

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Susanne

May 2025Verified booking

5/5

Well organized trip from start to finish. Good guiding.

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Kenneth

May 2025Verified booking

5/5

Great guide and simple ticket process

Aino

Jun 2025Verified booking

2/5

I would avoid head out if possible! We got a confirmation email that stated that the departure window was 7:30-10 am and that the exact pick-up time would be confirmed a day before. A day before we got a message that the pick-up time would be 5:30!!! Somewhere in the site it stated that the pick-up times may vary and the support team, which took a month to answer my message (!!), thought that this was enough to inform the customer. The new departure time was two hours before the departure window stated in the email and I think that I’m not the only one who thinks this was too early. It was also too late to change plans for us, just a day before! I don't understand why in this case the departure window was gone in the beginning if it's completely disregarded. Second problem was that even with this outrageously early departure time there was still a lot of queuing and the schedule was tight due to that. We didn’t have time for bathroom or food after Auschwitz and were told that there would be a longer break after Birkenau. The longer break for walking to the bus, getting a snack and toilets was 15 minutes, which was not enough and me and my friend had a terrible headache for the rest of the day and couldn’t do anything else in the evening after the trip. Thirdly, we were told that the trip would be 10,5-11 hours and even with such an early start to a day, the whole trip took 12 hours. There was also something positive: the guide in the concentration camps was great and it was really humbling to get to visit the camps.

Daniela

May 2025Verified booking

1/5

The company canceled my tour, disrupting my travel itinerary. Furthermore, I still haven't received my money back, increasing my costs even further.

Antti

May 2025Verified booking

1/5

Our tour was cancelled two hours before the start.

Joseph

Mar 2025Verified booking

5/5

Auschwitz-Birkenau opportunity not to be missed. Well prepared guide and very informative. Provided transport from hotel excellent. Salt Mines interesting but at times a bit lengthy. Exit a bit confusing. Provided transport to hotel excellent.

Leigh

Mar 2025Verified booking

5/5

Renata was our fantastic chaffeur to and from Krakow and made every effort to get is there safely and on time. Entrance lines were seemless. One recommendation is that the driver for the Salt Mine excursion (different to Renata), collects people from the actual exit of the Salt Mine and folks are not expected to find the parking lot (which is very confusing). Otherwise an awesome day spent, thank you!

Stefano

Jan 2025Verified booking

3/5

At birkenau we barely had time to get in, a brief explanation, and out we went. Twenty minutes, even less, compared to the one hour wait. The bus came by an hour earlier than expected precisely to avoid standing in line, which was an hour and a half in the cold on site anyway. However, Daniel was supportive.

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Eloisa

Jan 2025Verified booking

5/5

Comfortable transportation, organized guides, all in time. If you have little time, ideal to see two of the best excursions on the same day.

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andrea

Mar 2025Verified booking

5/5

The person who accompanied us in the van was very kind.

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James

Mar 2025Verified booking

4/5

Guides in both locations were excellent, especially the last ar Auschwitz-Birkenau, who got the tone just right

Elisa

May 2025Verified booking

5/5

Excellent organization and ability to solve the needs of the day very quickly. The tour to Aushwitz-Birkenau was emotionally impactful and reflective-everyone at least once in their life should have this experience

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Tim

Jun 2025Verified booking

4/5

We had a great driver, very nice and informative. All in all a great and perfectly organized tour

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florence

Mar 2025Verified booking

5/5

The guide's performance was excellent, but my only regret was that the tour was so quick, we had to make room for another group arriving quickly, and we didn't have time to linger and read the panels and absorb the nobility of the events through the realistic reconstructions.

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Stephan

Mar 2025Verified booking

4/5

Trip worked like Charme, good contact, friendly driver. Pickup and Drop off at my hotel worked perfectly. Bus was a little crowded, everything Else perfect

TEILLOL

Mar 2025Verified booking

5/5

Organization of the day, including transportation moving discovery of the deportation sites It's a pity that the guide spoke so quickly in English with Polish pronunciation, which made it difficult to understand. Fortunately, we were very familiar with the history of the Holocaust in Auschwitz and Birkenau.

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Josephine

Feb 2025Verified booking

5/5

Loved the guide Michael. He was so generous with his time and particularly sensitive to the issues of Auschwitz-Birkenhau and all the evil that happened at this awful time in history. Thank you! He was great! 🙏